McDewey

Generate PRT for Endpoints on RTMT Devices or endpoints generate alarms for each critical event for diagnostics and troubleshooting. These alarms are generated using the Problem Reporting Tool (PRT) available in the Trace Collection menu or the Device Monitoring menu of the Cisco Unified Real-Time Monitoring Tool (RTMT) user interface. Procedure Step 1 Open the Trace and Log Central options. Step 2 In the Trace & Log Central tree hierarchy, choose Generate PRT. The Generate PRT wizard appears. Step 3 Enter the Device name as configured in the Find and List Phones page in the Cisco Unified CM Administration user interface. Step 4 Click Generate PRT. The generated report is uploaded at the Customer support upload URL. The download option is available only if the Customer support upload URL parameter is configured at the Enterprise, Profile, or Device level in the Cisco Unified CM Administration user interface. Note Check the Customer support upload URL parameter in the Enterprise, Profile, or Device level configuration page settings. Else, PRT generation fails. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 688 Device Management Generate PRT for Endpoints on RTMT