McDewey

Using Unified CM Administration Interface Using Phone Migration Service Using Self-provisioning IVR Service • Sign in to Cisco Unified CM Administration interface • Choose “Migrate Phone” option in the Phone Configuration page of the old phone • Enter phone type (model & protocol) and MAC address of the new phone • Plug-in new phone to the network • Key in primary extension and PIN (optional) • Auto register a new phone • Dial self-provisioning IVR number • Follow the voice prompts Migration steps High Low Medium Administrator involvement While phone migration using Self-provisioning IVR Service and Phone Migration Service facilitates the migration of the phone by an end user as a self-service; administrators, can use these methods to migrate the phone on-behalf of an end-user or common phones (for example, a lobby phone). Note During phone migration, if the end user does not remember the PIN, administrators should advise the end user to log in to the Self Care Portal to change the PIN, if required. Note Enterprise Parameters for Phone Migration Migration depends on the following two parameters in the Enterprise Parameters Configuration page: • When Provisioning a Replacement Phone for an End User—You can choose either Retain Existing Phone(s) (default option) or Delete the Existing Phone for that End User. If the Retain Existing Phone(s) option is selected, then during migration the old phone is marked as migrated and can be filtered in the Find and List Phones page to generate migration report. If the administrator decides to choose the Retain Existing Phone(s) option for phone migration, a total of two licenses will be consumed, that is, one license each for the existing phone and the new phone picked up for migration. Note Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 698 Device Management Enterprise Parameters for Phone Migration