/mcpStep 6 After the certificate file data appears, click Download to download the certificate to a location that you can use for exporting the certificate to the adjunct route server. Step 7 Export the certificate to each adjunct route server that sends directives. Configure the Chaperone Function Configure chaperone functionality if your routing rules from the route server state that a chaperone must monitor or record a call. A chaperone is a designated phone user who can announce company policies in the call, monitor the call, and record the call. Unified Communications Manager provides the following capabilities to support chaperone functionality, as directed by the adjunct route server: • Redirect an incoming call to a chaperone, hunt group, or a list of chaperones. • Provide a chaperone with the ability to record a call. When the chaperone is connected to the caller or when the chaperoned conference is established, the Record softkey or programmable line key (PLK) (depending on the phone model) is active on the phone so that the chaperone can invoke call recording. Call recording occurs for only the current call, and call recording stops when the current call ends. Messages that indicate the status of recording may display on the phone when the chaperone presses the recording softkey or PLK. Procedure Step 1 For phones on which you want to enable recording, set the Built-in-Bridge to On in the Phone Configuration window. Step 2 Create a recording profile: a) Choose Device > Device Settings > Recording Profile. b) Create a Call Recording Profile for the phones that can record chaperoned conferences. Step 3 Apply the recording profile to the line appearance. Step 4 Add a SIP trunk to point to the recorder. Step 5 Create a route pattern that points to the SIP trunk. Step 6 Configure the following service parameters: a) Play Recording Notification Tone to Observed Target b) Play Recording Notification Tone to Observed Connected Target Step 7 Assign the Standard Chaperone Phone softkey template to the phone that the chaperone uses. Step 8 Perform the following steps from Call Routing > Directory Number for a new phone or from Device > Phone if the phone is already configured: a) Configure only one directory number (DN) for the chaperone phone. b) For the DN on the chaperone phone, choose Device Invoked Call Recording Enabled from the Recording Option drop-down list. c) For the DN on the chaperone phone, enter 2 for the Maximum Number of Calls setting, and enter 1 for the Busy Trigger setting. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 732 Advanced Call Processing Configure the Chaperone Function