/mcpStep 9 For Cisco Unified IP Phones that support the Record softkey, configure the Standard Chaperone Phone softkey template so that only the Conference, Record, and End Call softkeys display on the phone in a connected state. Step 10 For Cisco Unified IP Phones that support the record programmable line key (PLK), configure the PLK in the Phone Button Template Configuration window. Step 11 (Optional) If you have more than one chaperone in your cluster, add the chaperone DN to the chaperone line group that you plan to assign to the chaperone hunt list. This step ensures that an available chaperone monitors the call. Configure Customized Announcements Follow this procedure if your routing rules require that an announcement is played for some calls and you do not want to use the Cisco-provided announcements. Do not use embedded spaces for the announcement identifier. Tip If other language locales are installed, you can upload other .wav files for this announcement to use with those locales. Procedure Step 1 From Cisco Unified CM Administration, choose Media Resources > Announcement. Step 2 Perform one of the following tasks: • To add a new announcement: a) Click Add New. b) In the Announcement Identifier field, enter an announcement identifier. c) In the Description, enter a description of the announcement. d) From the Default Announcement drop-down list, choose a default Cisco-provided announcement if desired. e) Click Save. • To upload a custom .wav file for the announcement: a) Click Upload File. b) From the Locale drop-down list, choose the locale language for the announcement. c) Click Choose File, and then choose a .wav file to upload. d) Click Upload File. e) When the upload finishes, click Close to refresh the window and show the uploaded announcement. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 733 Advanced Call Processing Configure Customized Announcements