/mcp• If a queued call exceeds its maximum wait time or the maximum number of callers allowed in queue is exceeded, the call can be routed to an alternate number or it can be disconnected, depending on how the hunt pilot is configured. The alternate number can be one of the following: • A hunt pilot DN with queuing either enabled or disabled • A voicemail DN • A line DN • A shared DN • Line members can display the queue status of their queue-enabled hunt pilots. The queue status display provides the following types of information: • Hunt pilot pattern • Number of queued callers on each hunt pilot • Longest waiting time Call queuing works in conjunction with existing hunt pilots, but there are no changes in the behavior of the hunting operation for either queuing or nonqueuing hunt pilots. Hunt pilots that have call queuing enabled provide the following features: • Queuing-enabled hunt pilot calls can only be received by line members one call at a time. Two queuing-enabled hunt pilot calls cannot be offered to a line member. A line member can receive calls directly to the DN or from non-queuing hunt pilots. • Line members who do not answer calls that are routed by hunt pilots are automatically logged out. A line member is automatically logged out of a device if the line member receives a queuing-enabled hunt pilot call and does not answer the call before timeout occurs. In the case of a shared-line deployment, all devices configured with the same shared line are logged out. You can configure this behavior from the Line Group setting window by selecting Automatically Logout Hunt Member on No Answer. Line members are logged out only if this check box is checked. For information about Call Queuing monitoring or announcements monitoring, see Cisco Unified Real Time Monitoring Tool Administration Guide. You can configure the inbound calls to change to the connected call state before playing the queuing announcement while the call is extended to a hunt member in the queuing-enabled hunt pilot. Secure Call Queuing This section is applicable from Release 14SU2 onwards. Important When a secure call is placed to Hunt Pilot and all the Line Groups are busy, callers waiting in the queue hear Music On Hold and repeating (customizable) periodic announcements until a live agent answers the call. During this process, the call is temporarily placed on hold. If the endpoint does not support SRTP fallback, the call placed to Parking Lot (non-secure device) drops off due to the crypto mismatch. Unified Communications Manager has now enhanced the secure call support to Native Call Queuing, enabling crypto capabilities of a temporary hold call and avoiding call drop-offs. Unified CM handles the originating Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 738 Advanced Call Processing Secure Call Queuing