/mcpSecure Real-Time Transport Protocol (SRTP) only call as a secure call throughout, irrespective of the SRTP fallback option status. Call Queuing Prerequisites • Cisco IP Voice Media Streaming (IPVMS) Application, which should be activated on at least one node in the cluster • Cisco CallManager service that is running on at least one server in the cluster • Cisco RIS Data Collector service that is running on the same server as the Cisco CallManager service • Cisco Unified Communications Manager Locale Installer, if you want to use non-English phone locales or country-specific tones Call Queuing Task Flow Procedure Purpose Command or Action Configure announcements through uploading .wav files. Configure Announcements, on page 739 Step 1 Configure Music On Hold (MoH) audio source. Configure Music On Hold, on page 740 Step 2 Enables call queuing hold option for the calls in a queue until they are answered. Configure Hunt Pilot Queuing, on page 744 Step 3 Allows line members to log off the hunt list automatically. Automatically Logout Hunt Member on No Answer, on page 745 Step 4 Configure Announcements Cisco Unified Communications Manager allows you to: • use the existing Cisco-provided announcements, • change the message or tone that you want an announcement to play, • insert custom announcement .wav files, • assign the locale for the announcement, • change the description for the announcement, • change the message or tone that you want an announcement to play. Feature announcements are used by specific features such as Music On Hold (MoH) in association with Hunt Pilot call queuing or External Call Control. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 739 Advanced Call Processing Call Queuing Prerequisites