/mcpDescription Field To upload an MOH audio source file that does not appear in the drop-down list, click Upload File. In the Upload File window, either enter the path of an audio source file or navigate to the file by clicking Browse. After you locate the audio source file, click the Upload File button to complete the upload. After the audio file gets uploaded, the Upload Result window displays the result of the upload. Click Close to close this window. Note When you upload a file, the file is uploaded to the Unified Communications Manager server and performs audio conversions to create codec-specific audio files for MOH. Depending on the size of the original file, processing may take several minutes to complete. Note Uploading an audio source file to an MOH server uploads the file only to one MOH server. You must upload an audio source file to each MOH server in a cluster by using Cisco Unified Communications Manager Administration on each server. MOH audio source files do not automatically propagate to other MOH servers in a cluster. Upload File Configure Hunt Pilot Queuing When a hunt pilot has more calls distributed through the call distribution feature than its hunt members can handle at any given time, call queuing holds these calls in a queue until they can be answered. When queuing is enabled, both Forward Hunt No Answer and Forward Hunt Busy are automatically disabled. Conversely, if Forward Hunt No Answer or Forward Hunt Busy is enabled, queuing is automatically disabled. Procedure Step 1 In Cisco Unified Communications Manager Administration, select Call Routing > Route/Hunt > Hunt Pilot to configure hunt pilots. Step 2 Select the hunt pilot that you need to configure for Queuing. Step 3 Navigate to the Queuing section of the Hunt Pilot Configuration window. Step 4 Check the Queue Calls check box to enable queuing. Step 5 Choose a Music On Hold (MoH) source from the drop-down list box to be used to play announcements and provide queue hold treatments. The MoH source can be configured as unicast or multicast. The caller-side Media Resource Group List (MRGL) takes precedence for multicast or unicast. If you do not select a source, the default Network Hold MoH/MoH Source and Announcements is used. The MoH source announcement locale is used to determine the language used for the announcement. Only one type of language announcement can be played per hunt pilot. Step 6 In the Maximum Number of Callers Allowed in Queue field, enter an integer value for the number of callers allowed in the queue for this hunt pilot. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 744 Advanced Call Processing Configure Hunt Pilot Queuing