McDewey

In the real-world scenario, an external customer calls a number and is routed through an IVR until the call is eventually offered to an agent. IP Phones: • Customer (1000) • Agents (2000, 2001, 2002) • IVRs (5000, 5001) Scenario One Agent Greeting Start Success Call information / Notes Events Action This is a basic call. Calling = 1000 (Customer) Called = 2000 (Agent) GC1 - CallActiveEvent GC1 - ConnCreatedEvent (1000) GC1 - ConnConnectedEvent (1000) GC1 - CallCtlConnInitiatedEv (1000) GC1 - TermConnCreatedEvent (Term of 1000) GC1 - TermConnActiveEvent (Term of 1000) GC1 - CallCtlTermConnTalkingEv (Term of 1000) GC1 - CallCtlConnDialingEv (1000) GC1 - CallCtlConnEstablishedEv (1000) GC1 - ConnCreatedEvent (2000) GC1 - ConnInprogressEvent (2000) GC1 - CallCtlConnOfferedEv (2000) GC1 - ConnAlertingEvent (2000) GC1 - CallCtlConnAlertingEv (2000) GC1 - TermConnCreatedEvent (Term of 2000) GC1 - TermConnRingingEvent (Term of 2000) GC1 - CallCtlTermConnRingingEv (Term of 2000) GC1 - ConnConnectedEvent (2000) GC1 - CallCtlConnEstablishedEv (2000) GC1 - TermConnActiveEvent (Term of 2000) GC1 - CallCtlTermConnTalkingEv (Term of 2000)

1. Customer dials the agent. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 763 Message Sequence Charts Message Sequence Charts