McDewey

C H A P T E R 5 System Reports • CAR System Reports, on page 93 • QoS System Reports, on page 96 • Traffic System Reports, on page 104 • FAC/CMC System Reports, on page 110 • Malicious Call Details System Reports, on page 112 • Precedence Call Summary System Reports, on page 113 • System Reports, on page 115 • CDR Error System Reports, on page 116 • System Reports Results, on page 119 CAR System Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. • Individual users - Generate a billing report for calls of each user. You may have access restrictions to view some reports depending on your job function. Note System Reports Summary Description CDR Analysis and Reporting provide system reports for managers and CAR administrators. Managers or CAR administrators can access the QoS summary report. Only CAR administrators can access all other reports. This section describes the following reports: • QoS • Detail - Available for CAR administrators. The QoS detail report provides the QoS ratings that are attributed to inbound and outbound calls on the Unified Communications Manager network for the Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 93