/mcpNote The calls that the chart/table shows comprise an average number of calls per day. If the data that is generated is less and you have chosen a wide date range, the report shows negligible values that are treated as 0, and the graph does not display. For example, if a Day of Week report gets generated for eight days that comprise two Mondays, the data that is shown for Monday represents the average number of calls for both the Mondays (the sum of all the calls in each Monday that is divided by 2). Similarly, in an Hour of Day report, the data that displays against 05-06 will designate the average number of calls per day between the time 05 and 06 of the date range that was chosen for the report. Step 6 In the Select QoS area, check the check boxes for the voice-quality categories that you want to include in the report. The parameters that are set in the following table provide the basis for all voice-quality categories. Table 41: QoS Detail Report Voice Quality Description Voice Quality QoS for these calls represents the highest possible quality. Good QoS for these calls, although slightly degraded, still falls within an acceptable range. Acceptable QoS for these calls, although degraded, remains within a usable range. Fair Poor voice quality indicates that QoS for these calls is unsatisfactory. Poor These calls did not match any criteria for the established QoS categories. NA Step 7 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 8 Click View Report. Step 9 Click Send Report, if you want to mail the report. To send the report, perform the procedure that is described in the Mail Reports, on page 63. Generate Traffic Summary by Phone Number Reports Only CAR administrators generate the Traffic Summary by Phone Number report. The report provides information about the call volume for a period and set of phone numbers that you specify. This section describes how to generate, view, or mail a traffic summary report based on user phone numbers. Procedure Step 1 Choose System Reports > Traffic > Summary By Phone Number. The Traffic Summary that is based on Phone Number(s) window displays. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 107 CDR Analysis and Reporting Generate Traffic Summary by Phone Number Reports