/mcpFAC/CMC System Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. • Individual users - Generate a billing report for calls by each user. You may have access restrictions to view some reports depending on your job function. Note Only CAR administrators can generate Forced Authorization Code (FAC)/Client Matter Code (CMC) reports. The following sections describe how to configure FAC/CMC reports: Generate Client Matter Code Reports Only CAR administrators can generate the Client Matter Code report. You can generate a report that shows the origination (calling number), destination (called number), origination date time (the date and time that the call originated), duration (call duration in seconds), and the call classification that relates to each CMC. The following procedure describes how to generate a report that shows the usage of specific client matter codes. Procedure Step 1 Choose System Reports > FAC/CMC > Client Matter Code. The Call Details for Client Matter Code window displays a list of all client matter codes that are configured in the system. Step 2 In the List of Client Matter Codes box, choose the codes that you want to be included in the report. Note You can choose up to 100 Client Matter Codes. Step 3 To add the chosen code(s) to the Selected Client Matter Codes box, click down arrow. The report includes all codes, for which data is available, that are listed in this box. Step 4 In the From Date and To Date pull-down list boxes, enter the date range of the period for which you want to see Client Matter Code information. Step 5 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 6 Click View Report. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 110 CDR Analysis and Reporting FAC/CMC System Reports