McDewey

Table 139: Agent Holds the Customer Call with Whisper Coaching, Then Agent’s Shared Line Resumes the Call Events, Requests, and Responses Action At B: ONHOLD devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At B’: ONHOLD At C: CONNECTED Calling = C, Called = B/B’s Name Connected = “”/Whisper, Redirection = “”/Whisper, Redirecting = “”/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly LineDevSpecific(SLDSMT_STOP_TRANSMISION) LineDevSpecific(SLDSMT_STOP_RECEPTION) A initiates call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_RemoteOnly B holds the call At B: CONNECTED At B’: CONNECTED, INACTIVE At C: LineDevSpecific(SLDSMT_START_TRANSMISION) LineDevSpecific(SLDSMT_START_RECEPTION) B resumes the call Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1017 Message Sequence Charts Message Sequence Charts