McDewey

Events, Requests, and Responses Action At B: CONNECTED, INACTIVE LineDevSpecific(SLDSMT_MONITORING_ENDED) At B’: CONNECTED At C: IDLE B holds the call B resumes the call Agent Transfers a Whisper Coaching Call Monitoring Call Goes Idle at the Supervisor Additional Setup: IP Phone D Table 140: Agent Transfers a Whisper Coaching Call, Monitoring Call Goes Idle at the Supervisor Events, Requests, and Responses Action At B: ONHOLDPENDTRANSFER devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CONNECTED Calling = B, Called = D, Connected = D At C: CONNECTED Calling = C, Called = B/B’s Name Connected = “”/Whisper, Redirection = “”/Whisper, Redirecting = “”/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly A initiates call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_RemoteOnly B setup transfer to D and D answers Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1018 Message Sequence Charts Agent Transfers a Whisper Coaching Call Monitoring Call Goes Idle at the Supervisor