McDewey

Events, Requests, and Responses Action At B: IDLE IDLE At C: IDLE B complete transfer to D Application Updates the Monitoring Mode (WhisperCoaching to Silent) Additional Setup: IP Phone D Table 141: Application Updates the Monitoring Mode (WhisperCoaching to Silent) After the Agent Conferences the Whisper Coaching Call Events, Requests, and Responses Action At B: CONFERENCE Calling = A, Called = B, Connected = B CONNECTED devSpecific type = CallAttribute_SilentMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CONFERENCE Calling = B, Called = D, Connected = D At C: CONNECTED Calling = C, Called = B/B’s Name Connected = “”/Whisper, Redirection = “”/Whisper, Redirecting = “”/Whisper, devSpecific type = CallAttribute_SilentMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly A initiates Call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Silent tone = PlayToneDirection_RemoteOnly B setup conference to D and D answers B complete conference to D Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1019 Message Sequence Charts Application Updates the Monitoring Mode (WhisperCoaching to Silent)