McDewey

C issues a CciscoLineDevSpecificStartCallMonitoring with: • permLineId = B permLineId • mode = MonitorMode_Whisper_Coaching • tone = PlayToneDirection_RemoteOnly 3. B puts the call on hold 4. C issues CciscoLineDevSpecificMonitoringUpdateMode with: • mode = MonitorMode_Silent • tone = PlayToneDirection_RemoteOnly 5. LINE_REPLY returns LINEERR_INVALCALLSTATE Application Initiates Whisper Coaching Where the Agent Is a SIP Device with Older Firmware Version That Does Not Support Media Mixing The application initiates Whisper Coaching where the agent is a SIP device with older firmware version that does not support media mixing as follows: 1. A initiates Call to B and B answers 2. C issues a CciscoLineDevSpecificStartCallMonitoring with: • permLineId = B permLineId • mode = MonitorMode_Whisper_Coaching • tone = PlayToneDirection_RemoteOnly 3. LINE_REPLY returns LINEERR_RESOURCEUNAVAIL Application Updates the Monitoring Mode Where the Agent Is a SIP Device with Older Firmware Version That Does Not Support Media Mixing The application updates the monitoring mode where the agent is a SIP device with older firmware version that does not support media mixing as follows: 1. A initiates Call to Band B answers 2. C issues a CciscoLineDevSpecificStartCallMonitoring with: • permLineId = B permLineId • mode = MonitorMode_Silent • tone = PlayToneDirection_RemoteOnly 3. C issues a CciscoLineDevSpecificMonitoringUpdateMode with: • mode = MonitorMode_Whisper_Coaching • tone = PlayToneDirection_RemoteOnly Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1032 Message Sequence Charts Application Initiates Whisper Coaching Where the Agent Is a SIP Device with Older Firmware Version That Does Not Support Media Mixing