McDewey

LINE_REPLY returns LINEERR_RESOURCEUNAVAIL Application Updates the Monitoring Mode on a Monitoring Call at the Supervisor That Is in a Conference The application updates the monitoring mode on a monitoring call at the supervisor that is in a conference as follows: 1. A initiates Call to Band B answers 2. C issues a CciscoLineDevSpecificStartCallMonitoring with: • permLineId = B permLineId • mode = MonitorMode_Silent • tone = PlayToneDirection_RemoteOnly 3. C setups or completes the call to D and D answers. 4. C issues a CciscoLineDevSpecificMonitoringUpdateMode with: • mode = MonitorMode_Whisper_Coaching • tone = PlayToneDirection_RemoteOnly 5. LINE_REPLY returns LINEERR_OPERATIONUNAVAIL Application Initiates Whisper Coaching on an Agent That Is Already Playing an Agent Greeting The application initiates Whisper Coaching on a agent that already is playing an agent greeting as follows: 1. A initiates Call to Band B answers 2. B issues a CCiscoLineDevSpecificStartSendMediaToBIBRequest with: • DN = IVR DN • timeout = 30 3. C issues a CciscoLineDevSpecificStartCallMonitoring with: • permLineId = B permLineId • mode = MonitorMode_Whisper_Coaching • tone = PlayToneDirection_RemoteOnly 4. LINE_REPLY returns LINEERR_RESOURCEUNAVAIL Application Initiates Agent Greeting on a Call That Already Has a Whisper Coaching Session The application initiates Agent Greeting on a call that already has a Whisper Coaching session as follows: 1. A initiates Call to Band B answers 2. C issues a CciscoLineDevSpecificStartCallMonitoring with: Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1033 Message Sequence Charts Application Updates the Monitoring Mode on a Monitoring Call at the Supervisor That Is in a Conference