/mcpenum PlayToneDirection { PlayToneDirection_LocalOnly = 0, PlayToneDirection_RemoteOnly, PlayToneDirection_BothLocalAndRemote, PlayToneDirection_NoLocalOrRemote }; Monitoring of a call which is in connected state on that line will start if the request is successful. This will result in a new call between supervisor and agent. However, the call will be automatically answered with Built-in Bridge (BIB) and agent is not be aware of the call. The call established between supervisor and agent will be one-way audio call. Supervisor will get the mixed stream of agent and customer voices. The application can only invoke the monitoring session for a call after it becomes active. TSP will send LINE_CALLDEVSPECIFIC (SLDSMT_MONITORING_STARTED) event to the agent call when supervisor starts monitoring the call. TSP will provide monitored party’s call attribute information (deviceName, DN, Partition) to the monitoring party in DEVSPECIFIC portion of LINECALLINFO after monitoring has started. Similarly, TSP will provide monitoring party’s call attribute information (deviceName, DN, Partition) to the monitored party in devspecific data of LINECALLINFO after monitoring has started. The monitoring session will be terminated when the agent-customer call is ended by either the agent or the customer. The supervisor can also terminate the monitoring session by dropping the monitoring call.TSP will inform agent by sending LINE_CALLDEVSPECIFIC (SLDSMT_MONITORING_ENDED) when supervisor drops the call. The event will not be sent if monitoring session has been ended after agent dropped the call. SIP URL Address As part of CTI support for phones that are using SIP, TSP will expose SIP URL that is received in Device/Call event that is received from CTIManager. The SIP URL will get presented for each corresponding party in extended call information structure of LINE_CALLINFO::dwDevSpecificData. When a SIP trunk is involved in a call, the DN may not get presented in party information. Application then needs to consider SIP URL information under this call scenario for information. TSP will provide SIP URL information to user as part of LINE_CALLINFO::dwDevSpecificData if the application negotiated extension version greater than or equal to 0x00070000. CTI phones that are running SIP support the following features or functions: • Call Initiate • Call Answer • Call Close/Disconnect • Consult Transfer • Direct Transfer • Call Join • Conference • Hold/unhold • Line Dial Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 95 Features Supported by TSP SIP URL Address