/mcpYou can install Cisco TSP on a system only where Windows is installed on C:. If Windows is installed on a drive other than C:, an attempt to install Cisco TSP will fail. Caution Windows(64-bit) Operating Systems require native 64-bit Cisco TSP client. For more information on availability, see https://community.cisco.com/t5/collaboration-blogs/bg-p/j-blogs-dev-collab. Note Cisco TSP legacy wave driver is not supported under VMWare. . Note Installing the Cisco Unified CM TSP Client Download the Cisco TSP client software from the Cisco Unified CM Administration Plug-Ins page. For information on installing plug-ins, refer to the Unified Communications Manager Administration Guide. The Cisco TSP client installation wizard varies depending on whether previous versions have been installed. If you are installing multiple TSPs, multiple copies of CiscoTSPXXX.tsp and CiscoTUISPXXX.dll files will exist in the same Windows system directory. Note To begin installation of the Cisco TSP client from the Cisco Unified CM Administration, perform the following steps: Procedure 1. Download the Cisco Telephony Service Provider plugin from Cisco Unified Communication Manager Administration > Application > plugins. 2. Save it on the desired Desktop. 3. Double-click Cisco TSP.exe. 4. Follow the online instructions. Cisco TSP Client Interaction with Windows Services The Cisco TSP client is tightly coupled with the Microsoft Telephony and QWAVE Services. These services should not be stopped as it will lead to unexpected and undesirable behaviour of CiscoTSP . By default the Microsoft Telephony Service is dependent on the Microsoft Remote Connection Manager Service which cannot be restarted manually. To ensure proper installation of the Cisco TSP client, reboot the computer following Cisco TSP installation. Cisco also recommends rebooting the computer anytime the Cisco TSP configuration settings are changed to ensure the Microsoft Telephony Service is updated properly. If the Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 110 Cisco Unified TAPI Installation Installing the Cisco Unified CM TSP Client