McDewey

Events, requests and responses Action At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR 5555, 5555 answers call) Server-IVR call is redirected to BIB IVR1 selects/plays agent’s greeting At 5555: Call goes IDLE At 6666: Calling = Called = 6666 Connected = Redirecting = 5555 Redirection = 6666 CallAttributeBitMask = BIBCall (StartTransmissionEvent) Application redirect call on IVR1 to IVR2 IVR2 answers and plays second agent greeting At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 6666: Call goes IDLE IVR2 drops call after agent greeting completes Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 468 Message Sequence Charts Message Sequence Charts