McDewey

Table 39: Application-2 Opened Line After Agent Greeting Is in Playing Events, requests and responses Action At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 Make call from 1001 to 1002, and 1002 answers At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) Application-1 issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 with 5555 and CgpnToIVR (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB by feature IVR1 selects/plays agent’s greeting At 1002 (from application-2): CallAttributeBitMask SendMediaToBIB will be set to indicate agent greeting is playing on the agent line. Application-2 opens agent line from another client CallAttributeBitMask = BIBCall Application 2 opens IVR line Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 469 Message Sequence Charts Message Sequence Charts