McDewey

Expected events Action At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 At B: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1 HuntPilot = HP1 Connected = B At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A Called = HP1 Connected = A Variance: Destination When Queue is Full = B B Answers the call. Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 515 Message Sequence Charts Message Sequence Charts