McDewey

Expected events Action At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 of HP2 HuntPilot = HP2 At LG1 of HP2: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A Called = HP1 Connected = A Variance: Destination When Queue is Full = HP2 Call on LG1 of HP2 goes idle (LG1 is free). Queued call from A is de-queued and offered on LG1. Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 516 Message Sequence Charts Message Sequence Charts