McDewey

This API applies to Unified CCX only. If you attempt to use this API on a Finesse deployment with Unified CCE, Finesse returns a "Not Implemented" error. Note https://<FQDN>/finesse/api/Dialog/<dialogId> URI: https://finesse1.xyz.com/finesse/api/Dialog/54321 Example URI: Agents can use this API. An agent must be a participant in the dialog to perform this action. Security Constraints: PUT HTTP Method: Application/XML Content Type: XML Input/Output Format: <Dialog> <requestedAction>{ACCEPT|CLOSE|REJECT}</requestedAction> <targetMediaAddress>1001001</targetMediaAddress> </Dialog> HTTP Request: dialogId (required): The ID of the dialog requestedAction (required): The action to take on the Direct Preview reservation (ACCEPT, CLOSE, or REJECT) targetMediaAddress (required): The extension of the agent Request Parameters: 202: Successfully Accepted This response only indicates a successful completion of the request. The request is processed and the actual response is sent as part of a dialog notification. Note 400: Parameter Missing 400: Invalid Input 401: Authorization Failure 401: Invalid Authorization User Specified 404: Dialog Not Found 500: Internal Server Error 501: Not Implemented HTTP Response: <ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>jsmith</ErrorData> </ApiError> </ApiErrors> Example Failure Response: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 110 Cisco Finesse Desktop APIs Dialog—Accept, Close, or Reject a Direct Preview Outbound Reservation