McDewey

Dialog notification Notifications Triggered: Dialog—Reclassify a Direct Preview Call This API allows a user to reclassify an Outbound Option Direct Preview call. A call can be reclassified as VOICE, FAX, ANS_MACHINE, INVALID, DO_NOT_CALL, or BUSY. The call type is then sent back to Unified CCX for processing. This API applies to Unified CCX only. If you attempt to use this API on a Finesse deployment with Unified CCE, Finesse returns a "Not Implemented" error. Note https://<FQDN>/finesse/api/Dialog/<dialogId> URI: https://finesse1.xyz.com/finesse/api/Dialog/54321 Example URI: Agents can use this API. Agents can only act on their own Dialog object. Security Constraints: PUT HTTP Method: Application/XML Content Type: XML Input/Output Format: <Dialog> <requestedAction>RECLASSIFY</requestedAction> <targetMediaAddress>1001001</targetMediaAddress> <actionParams> <ActionParam> <name>outboundClassification</name> <value>FAX</value> </ActionParam> </actionParams> </Dialog> HTTP Request: dialogId (required): The ID of the dialog requestedAction (required): The action to perform (RECLASSIFY) targetMediaAddress (required): The extension of the agent who is making the request actionParams (required): A collection of objects called ActionParam, which contain name/value pairs. The name must be outboundClassification. The value can be VOICE, FAX, ANS_MACHINE, INVALID, DO_NOT_CALL, or BUSY. A single parameter must be specified for the value. Any additional parameters are ignored. Request Parameters: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 111 Cisco Finesse Desktop APIs Dialog—Reclassify a Direct Preview Call