McDewey

Notes Parameter Provided Possible Values Description Type Parameter Nonvoice Tasks Voice Calls This is applicable for CCE direct preview outbound calls. No Yes — In outbound calls, the customer number received by agent may contain the prefix added by dialer. This value indicates the actual number without any prefix. String callbackNumber Yes Yes — A collection of media-specific properties for the dialog. Collection mediaProperties Yes Yes For voice, this value is always 1. The ID of the MRD. String -->mediaId This parameter is empty for nonvoice tasks. Yes Yes — The number dialed. String -->dialedNumber Yes Yes — The queue ID of the call. Numeric queueNumber Yes Yes — The queue name of the call. String queueName Unified CCE only. Yes Yes — The unique number of the call routed on a particular day. Numeric callKeyCallId Unified CCE only. Yes Yes — Represents the call sequence number. Numeric CallKeySequenceNum Unified CCE only. Yes Yes — Represents the day when the call is routed. Numeric callKeyPrefix Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 115 Cisco Finesse Desktop APIs Dialog API Parameters