McDewey

Notes Parameter Provided Possible Values Description Type Parameter Nonvoice Tasks Voice Calls No Yes ACD_IN, PREROUTE_ACD_IN, PREROUTE_DIRECT_ AGENT, TRANSFER, OTHER_IN, OUT, OVERFLOW_IN, AUTO_OUT, AGENT_OUT, AGENT_INSIDE, ASSIST_CALL, BARGE_IN_CONSULT, CONSULT, CONFERENCE, EMERGENCY, SUPERVISOR_MONITOR, SUPERVISOR_WHISPER, SUPERVISOR_BARGE_IN, SUPERVISOR_INTERCEPT, OFFERED, CONSULT_OFFERED, CONSULT_CONFERENCE, NON_ACD, OUTBOUND, OUTBOUND_PREVIEW, OUTBOUND_CALLBACK, OUTBOUND_CALLBACK_ PREVIEW, OUTBOUND_PERSONAL_ CALLBACK, OUTBOUND_PERSONAL_ CALLBACK_PREVIEW, OUTBOUND_DIRECT_ PREVIEW, OO_RESERVATION_PREDICTIVE, OO_CUSTOMER_IVR, PLAY_AGENT_GREETING, RECORD_AGENT_GREETING, TASK_ROUTED_BY_ICM, TASK_ROUTED_BY_APPLICATION, UNMONITORED, VOICE_CALL_BACK. The type of call. String -->callType No Yes — The DNIS provided with the call. For routed calls, the DNIS is the route point. String -->DNIS Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 116 Cisco Finesse Desktop APIs Dialog API Parameters