/mcpNotes Parameter Provided Possible Values Description Type Parameter Nonvoice Tasks Voice Calls No Yes The start time in the format YYYY-MM-DDThh:MM:ss.SSSZ or an empty string The UTC time when the participant initiated the call or the first time the participant call state becomes active. Finesse uses the Finesse server timestamp (not the CTI even timestamp) to determine the startTime. A time difference may exist between the Finesse server on side A and side B. Although they are synchronized using an NTP server, a few milliseconds of drift may exist. Therefore, the startTime may be different for a participant if Finesse fails over from side A to side B. String --->startTime Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 120 Cisco Finesse Desktop APIs Dialog API Parameters