/mcpNotes Parameter Provided Possible Values Description Type Parameter Nonvoice Tasks Voice Calls When an agent signs in with an extension that has an active call, Finesse does not have a call object tracking the call and sets the startTime for this participant as an empty string. If the call does have a participant who is an agent, Finesse can reuse the call object for the extension and the startTime is available For example, if an agent is on a call with a customer and then signs in, Finesse does not have the call object. If the agent is on a call with another agent and then signs in, Finesse can reuse the call object for the extension. In a Unified CCE deployment, Finesse on side B is in standby and keeps track of agent states and calls. When failover occurs, Finesse can recover the startTime for the agent. In a Unified CCX deployment, Finesse on side B does not have the agent state or call information. After failover occurs, Finesse sets Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 121 Cisco Finesse Desktop APIs Dialog API Parameters