/mcpDirect Preview Predictive Progressive callType: OUTBOUND_ CALLBACK BAStatus: DIRECT_ PREVIEW_ OUTBOUND callType: OUTBOUND_ CALLBACK BAStatus: OUTBOUND callType: OUTBOUND_ CALLBACK BAStatus: OUTBOUND Callback Customer Call — — — Personal Callback Reservation Call — — — Personal Callback Customer Call Disposition Code Parameter Values for Nonvoice Tasks The following table describes possible values for the dispositionCode response parameter for nonvoice tasks: Description Disposition Code Value Type of Code The task ended normally. CD_NORMAL_END_TASK Normal End The task was transferred. The initiating application sends a new task request to CCE for routing that includes the task id of the first task. CD_TASK_TRANSFER Transfer The task was transferred because the agent logged out during the task. CD_TASK_TRANSFERRED_ON_AGENT_LOGOUT The task timed out while waiting to be accepted by an agent. The task was redirected to another agent. CD_RING_NO_ANSWER RONA The dialog ended because it exceeded the maximum task duration for the MRD. CD_MAX_DIALOG_LIFETIME_EXCEEDED Task Lifetime Exceeded The customer cancelled the task before the agent began working on the task. In this case, the Finesse user sees the offered dialog but the dialog is deleted before the user can accept it. CD_TASK_ABANDONED_WHILE_OFFERED Customer Abandoned Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 135 Cisco Finesse Desktop APIs Disposition Code Parameter Values for Nonvoice Tasks