/mcpDescription Error Type Status A supervisor tried to change the state of an agent who does not belong to that supervisor's team. Invalid Supervisor 401 The resource specified is invalid or does not exist. Not Found 404 The dialogId provided is invalid or no such dialog exists. Dialog Not Found 404 Any runtime exception is caught and responded with this error. Internal Server Error 500 A user attempted to use the API in a deployment where it is not supported. For example, a recording attempt was made in a Unified CCE deployment. Not Implemented 501 Queue The Queue object represents a queue (or skill group in Unified CCE) and contains the URI, name, and statistics for that queue. Queue statistics include the number of calls in queue, the start time of the longest call in queue, and the number of agents in each state. The Queue object is structured as follows: <Queue> <uri>/finesse/api/Queue/10</uri> <name>Sales</name> <statistics> <callsInQueue>3</callsInQueue> <startTimeOfLongestCallInQueue>2012-02-15T17:58:21Z</startTimeOfLongestCallInQueue> <agentsReady>1</agentsReady> <agentsNotReady>2</agentsNotReady> <agentsBusyOther>0</agentsBusyOther> <agentsLoggedOn>1</agentsLoggedOn> <agentsTalkingInbound>3</agentsTalkingInbound> <agentsTalkingOutbound>2</agentsTalkingOutbound> <agentsTalkingInternal>1</agentsTalkingInternal> <agentsWrapUpNotReady>2</agentsWrapUpNotReady> <agentsWrapUpReady>3</agentsWrapUpReady> </statistics> </Queue> Queue APIs Queue—Get Queue This API allows a user to get a Queue object. Use this API to access statistics for a queue that is assigned to agents or supervisors. If you use this API to get a queue that is not assigned to any users, the response contains a value of -1 for numeric statistics and is empty for string statistics. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 138 Cisco Finesse Desktop APIs Queue