McDewey

This API is only supported for a stand-alone Finesse deployment with Unified CCE and not applicable for coresident Finesse deployment with Unified CCX. Note https://<FQDN>/finesse/api/Queue/<id> URI: https://finesse1.xyz.com/finesse/api/Queue/10 Example URI: Any user can use this API to retrieve information about a specific queue. The user does not need to belong to that queue. Security Constraints: GET HTTP Method: — Content Type: XML Input/Output Format: — HTTP Request: 200: Success 401: Authorization Failure 404: Not Found 500: Internal Server Error HTTP Response: <Queue> <uri>/finesse/api/Queue/10</uri> <name>Sales</name> <statistics> <callsInQueue>3</callsInQueue> <startTimeOfLongestCallInQueue>2012-02-15T17:58:21Z</startTimeOfLongestCallInQueue> <agentsReady>1</agentsReady> <agentsNotReady>2</agentsNotReady> <agentsBusyOther>0</agentsBusyOther> <agentsLoggedOn>1</agentsLoggedOn> <agentsTalkingInbound>3</agentsTalkingInbound> <agentsTalkingOutbound>4</agentsTalkingOutbound> <agentsTalkingInternal>5</agentsTalkingInternal> <agentsWrapUpNotReady>6</agentsWrapUpNotReady> <agentsWrapUpReady>7</agentsWrapUpReady> </statistics> </Queue> Example Response: <ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>jsmith</ErrorData> </ApiError> </ApiErrors> Example Failure Response: Platform-Based API Differences The following statistics fields are updated only for a stand-alone Finesse deployment with Unified CCE: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 139 Cisco Finesse Desktop APIs Queue—Get Queue