McDewey

• callsInQueue • startTimeOfLongestCallInQueue • agentsReady • agentsNotReady • agentsTalkingInbound • agentsTalkingOutbound • agentsTalkingInternal • agentsWrapUpNotReady • agentsWrapUpReady • agentsLoggedOn • agentsBusyOther Queue—Get List of Queues for User This API allows a user to get a list of all queues associated with that user. If the user is a supervisor, it returns all queues assigned to all team members of the supervised teams, in addition to the teams that the supervisor belongs to. The list of queues does not include the system-defined queue (skill group) present in Unified CCE to which all agents belong. Note https://<FQDN>/finesse/api/User/<id>/Queues URI: https://finesse1.xyz.com/finesse/api/User/1234/Queues Example URI: All users can use this API to retrieve a list of queues for any user. Security Constraints: GET HTTP Method: — Content Type: XML Input/Output Format: — HTTP Request: 200: Success 401: Authorization Failure 404: User Not Found 500: Internal Server Error HTTP Response: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 140 Cisco Finesse Desktop APIs Queue—Get List of Queues for User