/mcp<Queues> <Queue> <uri>/finesse/api/Queue/1234</uri> <name>Sales</name> <statistics> <callsInQueue>3</callsInQueue> <startTimeOfLongestCallInQueue>2012-02-15T17:58:21Z</startTimeOfLongestCallInQueue> <agentsReady>1</agentsReady> <agentsNotReady>2</agentsNotReady> <agentsBusyOther>0</agentsBusyOther> <agentsLoggedOn>1</agentsLoggedOn> <agentsTalkingInbound>3</agentsTalkingInbound> <agentsTalkingOutbound>4</agentsTalkingOutbound> <agentsTalkingInternal>5</agentsTalkingInternal> <agentsWrapUpNotReady>6</agentsWrapUpNotReady> <agentsWrapUpReady>7</agentsWrapUpReady> </statistics> </Queue> ... more queues ... </Queues> Example Response: <ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>jsmith</ErrorData> </ApiError> </ApiErrors> Example Failure Response: Platform-Based API Differences The following statistics fields are updated only for a stand-alone Finesse deployment with Unified CCE: • callsInQueue • startTimeOfLongestCallInQueue • agentsReady • agentsNotReady • agentsTalkingInbound • agentsTalkingOutbound • agentsTalkingInternal • agentsWrapUpNotReady • agentsWrapUpReady • agentsLoggedOn • agentsBusyOther Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 141 Cisco Finesse Desktop APIs Queue—Get List of Queues for User