/mcpQueue API Parameters Notes Possible Values Description Type Parameter — The URI to get a new copy of the Queue object. String uri — A unique identifier for the queue. This identifier is the PeripheralNumber from t_Skill_Group in AWDB. String id — The name of the queue. String name — A list of statistics for the queue. Collection statistics If the queue is not assigned to an agent or supervisor, this value is -1. — The number of calls currently queued to this queue. Integer -->callsInQueue If the queue is not assigned to an agent or supervisor, this value is -1. — The start time of the longest call in the queue. The format for this parameter is YYYY-MM-DDThh:MM:ssZ. String -->startTimeOf LongestCallInQueue If the queue is not assigned to an agent or supervisor, this value is -1. — The number of agents assigned to the queue who are in READY state. Integer -->agentsReady If the queue is not assigned to an agent or supervisor, this value is -1. — The number of agents assigned to the queue who are in NOT_READY state. Integer -->agentsNotReady If the queue is not assigned to an agent or supervisor, this value is -1. — The number of agents assigned to the queue who are in TALKING state on inbound calls. Integer -->agentsTalking Inbound Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 142 Cisco Finesse Desktop APIs Queue API Parameters