/mcpNotes Possible Values Description Type Parameter If the queue is not assigned to an agent or supervisor, this value is -1. Outbound calls include non-routed calls placed to external devices that are not monitored by Unified Communications Manager or to devices in a different Unified Communications Manager cluster. Outbound Dialer calls are not included. — The number of agents assigned to the queue who are in TALKING state on outbound calls. Integer -->agentsTalking Outbound If the queue is not assigned to an agent or supervisor, this value is -1. — The number of agents assigned to the queue who are in Talking state on internal calls. Internal calls are consult calls. When an agent on a routed call initiates an internal consult call, this statistic is incremented for the queue associated with the original call. Integer -->agentsTalking Internal If the queue is not assigned to an agent or supervisor, this value is -1. — The number of agents assigned to the queue who are in Work Not Ready state. Integer -->agentsWrapUp NotReady If the queue is not assigned to an agent or supervisor, this value is -1. — The number of agents assigned to the queue who are in Work Ready state. Integer -->agentsWrapUp Ready If the queue is not assigned to an agent or supervisor, this value is -1. — Number of agents currently busy with calls. Integer -->agentsBusyOther Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 143 Cisco Finesse Desktop APIs Queue API Parameters