/mcp<pendingState></pendingState> <state>NOT_READY</state> <reasonCode> <category>NOT_READY</category> <code>12</code> <label>Lunch Break</label> <id>1</id> <uri>/finesse/api/ReasonCode/1</uri> </reasonCode> <stateChangeTime>2012-03-01T18:22:25.123Z</stateChangeTime> </User> ...Other Users... </users> </Team> Team APIs Team—Get Team This API allows a user to get a copy of the Team object. The Team object contains the configuration information for a specific team, which includes the URI, the team ID, the team name, and a list of agents who are members of that team. The URI for this API contains the parameter includeLoggedOutAgents. This parameter is optional and can be set to: • True or Empty: Includes all the agents of that team in the list (with the logged out agents). • False: Includes only the logged in agents in the list. https://<FQDN>/finesse/api/Team/<id>?includeLoggedOutAgents=true URI: https://finesse1.xyz.com/finesse/api/Team/10?includeLoggedOutAgents=true Example URI: By default, only administrators and supervisors can access this API. Supervisors can access the information of the teams that they are asigned to and Administrators can access all the teams. Security Constraints: GET HTTP Method: — Content Type: XML Input/Output Format: — HTTP Request: id (required): The ID of the user includeLoggedOutAgents (optional): Returns the list with all the agents in that team Request Parameters: 200: Success 401: Authorization Failure 404: Not Found 500: Internal Server Error HTTP Response: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 145 Cisco Finesse Desktop APIs Team APIs