/mcpAllowed Actions State Information State • NOT_READY • LOGOUT The agent will be assigned tasks. The agent currently doesn't have any tasks. The agent is automatically made routable when the agent enters READY state. When an agent completes all tasks in the MRD, the agent's state returns to the READY. READY • NOT_READY • LOGOUT The agent has been interrupted in this MRD by a task from another MRD. An agent can be interrupted from ACTIVE, WORK_READY, PAUSED, and RESERVED states. The agent cannot perform dialog actions while INTERRUPTED. This state is only applicable for interruptible MRDs in which the agent was configured to accept interrupts when signing into the MRD. INTERRUPTED • NOT_READY • LOGOUT The agent has accepted at least one offered task. The agent can also have one or more of the following: • Paused tasks • Offered tasks • Tasks for which the agent is performing wrap-up work ACTIVE • NOT_READY • LOGOUT The agent is performing wrap-up work for all tasks, or is performing wrap-up work for at least one task and has one or more paused tasks. WORK_READY • NOT_READY • LOGOUT The agent has paused all tasks. PAUSED • NOT_READY • LOGOUT The agent has been assigned one or more tasks by CCE, but has not accepted the tasks. The agent does not have active or paused tasks, and is not performing wrap-up work for any tasks. RESERVED LOGIN The agent signed out of the MRD. If the agent signs out with active tasks, Finesse either closes or transfers the tasks depending on how the dialogLogoutAction parameter was set for the MRD when the agent signed in. LOGOUT Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 180 Cisco Finesse Desktop APIs Agent States for Nonvoice Media