McDewey

Allowed Actions State Information State None The Finesse server on which the agent is signed in disconnected. When an agent fails over to the secondary Finesse server, the agent must sign in to the media again. The agent's state after signing in is determined based on the state of the agent's assigned tasks. If the agent doesn't have tasks, the agent is put in NOT_READY state. WORK_NOT_READY Media API Parameters For parameters specified when a user signs in, including maxDialogLimit, interruptAction, and dialogLogoutAction, the setting for the parameter is correct only when the user is signed in. Note Notes Possible Values Description Type Parameter — The URI to get a new copy of the Media object. String uri Any special XML characters in the description are escaped. For example, "<" is replaced with "&lt;". — A description of the Media Routing Domain (MRD) String description — — The ID of the user. String id The size is determined by Unified CCE. — The ID of the MRD. String mrdId Unified CCE only. true Indicates media connection to Finesse server. Boolean mediaConnected — true, false Whether a task in this MRD can be interrupted by a task from another MRD. Boolean interruptible The maximum value for this parameter is 10. 1–10 The maximum number of concurrent dialogs this user is allowed to handle in this MRD. Each dialog represents a task. Integer maxDialogLimit — — The name of the MRD. String name Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 181 Cisco Finesse Desktop APIs Media API Parameters