McDewey

Notes Possible Values Description Type Parameter The value of the reasonCodeId may be -1 in the following cases: • The agent logged out. • No reason codes are configured for the category. • The agent has signed in (transitioned from LOGIN to NOT_READY) • A failover occurred. The agent is in NOT_READY state but Finesse couldn’t recover the reasonCode used before failover. If the user hasn’t selected the reason code, this parameter is empty. Otherwise, the value of this parameter is the database ID for the selected reason code. The database ID for the reason code that indicates why the user is in the current state in this MRD. Integer reasonCodeId — true, false Indicates whether CCE can route the tasks to the user in this MRD. When the agent is routable (true), CCE can route tasks to the user. When the agent isn’t routable (false), CCE can’t route tasks to the agent. Boolean routable — LOGIN, NOT_READY, READY, LOGOUT, RESERVED, ACTIVE, PAUSED, WORK_READY, INTERRUPTED, WORK_NOT_READY The state for this user in this MRD. String state Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 183 Cisco Finesse Desktop APIs Media API Parameters