/mcpNotes Possible Values Description Type Parameter This parameter is empty if the time of the state change isn’t available (if no agent state change notification was received yet). — The time at which the state of the user changed to the current state in this MRD. The format for this parameter is YYYY-MM-DDThh:MM:ss. SSSZ. String stateChangeTime This parameter reflects the configured setting only if you’re performing a GET on the Finesse server that the user is signed in to. ACCEPT, IGNORE This parameter only applies to interruptible MRDs. It is ignored for noninterruptible MRDs. An agent setting that defines the behavior when an agent is handling a task in an interruptible MRD and is interrupted by a task or call from a non-interruptible MRD. ACCEPT: The MRD accepts the interrupt event. The agent state is INTERRUPTED in the interruptible MRD and the agent can’t perform any actions on dialogs in that MRD. IGNORE: The MRD doesn’t accept the interrupt event. The agent state doesn’t change in the interruptible MRD and the agent can continue to perform actions on dialogs in that MRD. String interruptAction Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 184 Cisco Finesse Desktop APIs Media API Parameters