/mcp<icon>home</icon> <label>finesse.container.tabs.supervisor.homeLabel</label> <columns> <column> <gadgets> <!-- The following gadget is for CloudCherry Customer Experience Analytics. If CloudCherry is onboarded successfully with all configurations, then replace the url with the actual url obtained by exporting the Cisco Finesse gadget from CloudCherry --> <!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXAnalyticsGadget.xml</gadget> --> <gadget id="team-performance">/desktop/scripts/js/teamPerformance.js</gadget> <!-- The following gadgets are used for viewing the call history and state history of an agent selected in the Team Performance Gadget. --> <!-- The following gadgets are managed(loaded and displayed) by the team performance gadget (associated with id "team-performance"). This association is done using the mapping of managedBy attribute of the managed gadgets, to the id of managing gadget. If the id for team performance gadget is changed, the values for the associated managedBy attribute for the managed gadgets, also need to be updated with the new id. These managed gadgets are not displayed by default, but would be displayed when the option "view history" is selected, for an agent, in the team performance gadget. Note: As managed gadgets are not displayed by default, placing managed gadgets alone on separate columns of their own, would display blank space in that area. For more details on managed gadgets and managedBy attribute, please refer to Finesse Administration Guide. --> <gadget managedBy="team-performance">https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp? gadgetHeight=275&viewId=630CB4C96B0045D9BFF295A49A0BA45E&filterId=agentTaskLog.id=AgentEvent:Id &type=dynamic&maxRows=20</gadget> <gadget managedBy="team-performance">https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp? gadgetHeight=275&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=AgentEvent:Id &type=dynamic&maxRows=20</gadget> </gadgets> </column> </columns> </tab> <tab> <id>myHistory</id> <icon>history</icon> <label>finesse.container.tabs.agent.myHistoryLabel</label> <columns> <column> <!-- The following gadgets are used for viewing the call history and state history of a logged in supervisor. --> <gadgets> <gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280& viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 226 Cisco Finesse Configuration APIs LayoutConfig