McDewey

<gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280& viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget> </gadgets> </column> </columns> </tab> <tab> <id>teamData</id> <icon>team-data</icon> <label>finesse.container.tabs.supervisor.teamDataLabel</label> <columns> <column> <!-- The following gadget is used by the supervisor to view an agent's queue interval details. --> <gadgets> <gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310& viewId=0B8D11317ED54A80B64F3AE28C5139E5&filterId=agentStats.id=CL%20teamName</gadget> <gadget>https://my-cuic-server.com:8444/cuic/gadget/Historical/HistoricalGadget.jsp? viewId=BD9A8B7DBE714E7EB758A9D472F0E7DC&linkType=htmlType&viewType=Grid &refreshRate=900&@start_date=RELDATE%20THISWEEK&@end_date=RELDATE%20THISWEEK& @agent_list=CL%20~teams~&gadgetHeight=360</gadget> </gadgets> </column> </columns> </tab> <tab> <id>queueData</id> <icon>storage</icon> <label>finesse.container.tabs.supervisor.queueDataLabel</label> <columns> <column> <gadgets> <gadget>/desktop/scripts/js/queueStatistics.js</gadget> </gadgets> </column> </columns> </tab> </tabs> </layout> </finesseLayout> The LayoutConfig object is structured as follows for Unified CCX: <!-- *Note:

• When you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets.
• Remove the Agent State Log gadget from My Statistics tab, as it is available in the My History tab. --> <finesseLayout xmlns="http://www.cisco.com/vtg/finesse"> <!-- DO NOT EDIT. The version number for the layout XML. --> <version>1250.03</version> <configs> <!-- The Title for the application which can be customized. --> <config key="title" value="Cisco Finesse"/> <!-- The following entries are examples of changing defaults for desktop properties. To change any property, uncomment the respective line and set the appropriate value. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 227 Cisco Finesse Configuration APIs LayoutConfig