McDewey

<icon>storage</icon> <label>finesse.container.tabs.supervisor.queueDataLabel</label> <columns> <column> <gadgets> <gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=620 &viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esd Name=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats. agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL& viewId_3=C8EF510810000140000000EB0A4E5E6B&filterId_3=VoiceIAQStats.esdName=CL&viewId_4= C8EE241910000140000000C30A4E5E6B& filterId_4=VoiceIAQStats.esdName=CL</gadget> <!-- The following Gadget is used for WebChat and Email. It is ONLY supported with WebChat and Email. If you are not using WebChat or Email, then remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email CSQs. To include this functionality:

1. Remove these comments leaving the gadget <gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310& viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget> <gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310& viewId=13970B4E100001500000021C0A4D3FA7&filterId=EmailQueueStatistics.queueName=CL</gadget> --> </gadgets> </column> </columns> </tab> <!-- The following Tab and Gadget are used for WebChat and Email. They are ONLY supported with WebChat and Email. If you are not using WebChat or Email, then remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email CSQs. To include this functionality:
2. Remove these comments leaving the tab and gadget
3. Replace all instances of "my-ccp-server" with the Fully Qualified Domain Name of your CCP Server.
4. [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter. IMPORTANT NOTE:

• In order for this Gadget to work, you must have performed all documented prerequisite steps. RESTRICTIONS:
• The multisession-reply-gadget must not be configured as a page level gadget
• The multisession-reply-gadget must not be configured in a column <tab> <id>manageNonVoiceMedia</id> <icon>settings</icon> <label>finesse.container.tabs.supervisor.manageNonVoiceMediaLabel</label> <columns> <column> <gadgets> <gadget>https://my-ccp-server/multisession/ui/gadgets/multisession-reply-gadget.xml?gadgetHeight=590</gadget> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 233 Cisco Finesse Configuration APIs LayoutConfig