/mcp<PhoneBook> <uri>/finesse/api/PhoneBook/34</uri> <name>Phonebook 1</name> <type>GLOBAL</type> <contacts>/finesse/api/PhoneBook/34/Contacts</contacts> </PhoneBook> Example Response: <ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>jsmith</ErrorData> </ApiError> </ApiErrors> Example Failure Response: PhoneBook—Get List This API allows an administrator to get a list of all global and team phone books. Agents' personal phone books are not returned. https://<FQDN>/finesse/api/PhoneBooks URI: https://finesse1.xyz.com/finesse/api/PhoneBooks Example URI: Only administrators can use this API. Security Constraints: GET HTTP Method: — Content Type: XML Input/Output Format: — HTTP Request: 200: Success 400: Bad Request 400: Finesse API Error 401: Authorization Failure 401: Invalid Authorization User Specified 403: Forbidden 500: Internal Server Error HTTP Response: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 272 Cisco Finesse Configuration APIs PhoneBook—Get List