/mcpNotes Possible Values Description Type Parameter Maximum of 128 characters. — A description of the contact. String description Contact API Errors Description Error Type Status The request body is invalid. Bad Request 400 API error such as the object is stale or does not exist. Finesse API Error 400 Unauthorized (for example, the user is not yet authenticated in the Web Session). The user is not authorized to use the API (the user is not an administrator). Authorization Failure 401 The user attempted to run the API against the secondary Finesse server. Configuration APIs cannot be run against the secondary Finesse server. Forbidden 403 The specified resource cannot be found. Not Found 404 Any runtime exception is caught and responded with this error. Internal Server Error 500 Workflow The Workflow object represents a workflow that can be assigned to a team. Workflows manage agent activity based on call events. Workflows have triggers and conditions, which are used to determine whether the associated actions are run. The Workflow object contains the following subobjects: TriggerSet, ConditionSet, and workflowActions. The Workflow object is structured as follows: <Workflow> <uri>/finesse/api/Workflow/{id}</uri> <name></name> <description></description> <media></media> <TriggerSet> <type></type> <name></name> <allowOverlappingCallWorkflow></allowOverlappingCallWorkflow> <triggers> <Trigger> <Variable> <name></name> <node></node> <type></type> </Variable> <comparator></comparator> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 286 Cisco Finesse Configuration APIs Contact API Errors