/mcp<value></value> </Trigger> <Trigger> <Variable> <name></name> <node></node> <type></type> </Variable> <comparator></comparator> <value></value> </Trigger> </triggers> </TriggerSet> <ConditionSet> <applyMethod></applyMethod> <conditions> <Condition> <Variable> <name></name> <type></type> </Variable> <comparator></comparator> <value></value> </Condition> <Condition> <Variable> <name></name> <type></type> </Variable> <comparator></comparator> <value></value> </Condition> </conditions> </ConditionSet> <workflowActions> <WorkflowAction> <name></name> <type></type> <uri>/finesse/api/WorkflowAction/{id}</uri> </WorkflowAction> <WorkflowAction> <name></name> <type></type> <uri>/finesse/api/WorkflowAction/{id}</uri> </WorkflowAction> </workflowActions> </Workflow> The following SYSTEM TriggerSets are defined by the Finesse system. When you create a workflow, you need only specify the name and type of SYSTEM. The TriggerSets are automatically expanded when retrieved by the User—Get list of workflows API. CALL_ARRIVES <TriggerSet> <type>SYSTEM</type> <name>CALL_ARRIVES</name> <triggers> <Trigger> <Variable> <name>mediaType</name> <node>//Dialog/mediaType</node> <type>CUSTOM</type> </Variable> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 287 Cisco Finesse Configuration APIs Workflow