/mcpA user must be signed in as an administrator to use this API. Security Constraints: GET HTTP Method: — Content Type: XML Input/Output Format: — HTTP Request: 200: Success All requests that reach the Finesse Diagnostic Portal web application return a 200 response. However, requests that are not successfully handled return XML that includes an error code and optionally, an error string. Note 401: Authorization Failure 403: Forbidden 404: Not Found 500: Internal Server Error HTTP Response: <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <dp:GetPerformanceInformationReply ReturnCode="0" xmlns:dp="http://www.cisco.com/vtg/diagnosticportal"> <dp:Schema Version="1.0" /> dp:PerformanceInformation dp:PropertyList <dp:Property Value="109441280" Name="Tomcat/Heap Memory Utilized"/> <dp:Property Value="50921904" Name="Tomcat/Non Heap Memory Utilized"/> <dp:Property Value="0" Name="CTI Statistics/Outgoing Responses Queue"/> <dp:Property Value="0" Name="Tomcat/Average Request Process Time"/> <dp:Property Value="0" Name="Tomcat/Longest Request Process Time"/> <dp:Property Value="1.47" Name="Average System Load"/> <dp:Property Value="183" Name="Tomcat/Thread Count"/> <dp:Property Value="183" Name="Tomcat/Peak Thread Count"/> <dp:Property Value="0" Name="CTI Statistics/Events In Queue"/> <dp:Property Value="0" Name="CTI Statistics/Decoding Responses Queue"/> <dp:Property Value="0" Name="Active Totals/Logged In Agents"/> <dp:Property Value="0" Name="Active Totals/Current Calls"/> <dp:Property Value="0" Name="Running Totals/Calls Received or Initiated"/> <dp:Property Value="0" Name="Running Totals/Calls Failed"/> </dp:PropertyList> </dp:PerformanceInformation> </dp:GetPerformanceInformationReply> From the Cisco Finesse Release 12.5(1), CTI Statistics or Incoming Responses Queue is removed due to the architecture changes in the CTI event processing. Note Successful Response: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 338 Cisco Finesse Serviceability APIs Diagnostic Portal—Get Performance Information