/mcp<RuntimeConfigInfo> <activeDialogCount>0</activeDialogCount> <activeTaskCount>0</activeTaskCount> <averageConfiguredMediaPerAgent>0</averageConfiguredMediaPerAgent> <averageLoggedInMediaPerAgent>0</averageLoggedInMediaPerAgent> <averageSkillGroupCountPerAgent>0</averageSkillGroupCountPerAgent> <maxSkillGroupCountPerAgent>0</maxSkillGroupCountPerAgent> <timeToInService>11</timeToInService> <totalLoggedInAgentsInNode>0</totalLoggedInAgentsInNode> <uniqueConfiguredSkillGroups>0</uniqueConfiguredSkillGroups> <uri>/finesse/api/RuntimeConfigInfo</uri> </RuntimeConfigInfo> Example Response: <ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>jsmith</ErrorData> </ApiError> </ApiErrors> Example Failure Response: RuntimeConfigInfo API Parameters Notes Possible Values Description Type Parameter — — The count of active calls present in the node. Integer activeDialogCount — — The count of active tasks present in the node. Integer activeTaskCount This parameter is not applicable for Unified CCX. However, the value is considered as 1. — The average of the configured media channels for the logged in agents (voice). For example, Agent 1 has logged in to the voice channel and has configured for voice and chat. Agent 2 has logged in to the voice channel and has configured for voice, email, and chat. Result is (2+3)/ 2 = 2 Integer averageConfiguredMediaPerAgent Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 341 Cisco Finesse Serviceability APIs RuntimeConfigInfo API Parameters