McDewey

Notes Possible Values Description Type Parameter This parameter is not applicable for Unified CCX. However, the value is considered as 1. — The average of the logged in media channels by the agent who has logged in (voice). For example, Agent 1 has logged in to the voice channel and chat. Agent 2 has logged in the voice channel along with email. Result is (2+2)/ 2 = 2 Integer averageLoggedInMediaPerAgent — — The count of the average configured skill groups among all the logged in agents for that node. For example, • Agent 1—3 configured skill groups • Agent 2—2 configured skill groups • Agent 3—1 configured skill groups Result is (3+2+1)/ 3 = 2 Integer averageSkillGroupCountPerAgent — — The count of the maximum configured skill groups among all the logged in agents for that node. For example, • Agent 1—3 configured skill groups • Agent 2—2 configured skill groups • Agent 3—1 configured skill groups Result is 3 (maximum count) Integer maxSkillGroupCountPerAgent — — The time taken by Cisco Finesse to connect with the CTI server in seconds. Integer timeToInService Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 342 Cisco Finesse Serviceability APIs RuntimeConfigInfo API Parameters