/mcp<Update> <event>{post}</event> <source>/finesse/api/User/{id}/Queues</source> <requestId></requestId> <data> <Queues> <Queue> <uri>/finesse/api/Queue/{id}</uri> <name>Sales</name> <statistics> <callsInQueue>3</callsInQueue> <startTimeOfLongestCallInQueue>2012-02-15T17:58:21Z</startTimeOfLongestCallInQueue> <agentsReady>1</agentsReady> <agentsNotReady>2</agentsNotReady> <agentsTalkingInbound>3</agentsTalkingInbound> <agentsTalkingOutbound>4</agentsTalkingOutbound> <agentsTalkingInternal>5</agentsTalkingInternal> <agentsWrapUpNotReady>6</agentsWrapUpNotReady> <agentsWrapUpReady>7</agentsWrapUpReady> </statistics> </Queue> ... more queues ... </Queues> </data> </Update> Payload (POST): <Update> <event>{delete}</event> <source>/finesse/api/User/{id}/Queues</source> <requestId></requestId> <data> <Queues> <Queue> <uri>/finesse/api/Queue/{id}</uri> </Queue> <Queue> <uri>/finesse/api/Queue/{id}</uri> </Queue> <Queue> <uri>/finesse/api/Queue/{id}</uri> </Queue> ... more queues ... </Queues> </data> </Update> Payload (DELETE): Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 364 Cisco Finesse Notifications User/Queue Notification